Skills & Competencies for IT Quality Assurance Manager
IT Quality Assurance Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for IT Quality Assurance Manager
Manages a group of quality assurance analysts who evaluate, test, and validate software and/or IT services.
JOB RESPONSIBILITIES for IT Quality Assurance Manager
Develops and implements quality assurance problem reporting processes and systems. Analyzes deficiencies in service or performance and recommends product or service improvements to address problems. Designs and implements defect reduction programs.
IT Quality Assurance Manager SALARY RANGE
BASE 50%
$133,968
TOTAL 50%
$143,515
Job Level
M02
Job Code
IT10000241
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department
IT Quality Assurance Manager Skills and Competencies List
8 general skills or competencies (Job family competencies) for IT Quality Assurance Manager
1
Job Family Competencies –
IT Governance
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the concepts of IT governance processes, policies, and best practices.
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Level 2 Behaviors
(Light Experience)
Gathers and documents the requirements to support the development of IT governance policies.
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Level 3 Behaviors
(Moderate Experience)
Partners with various teams to define and implement techniques in alignment with IT governance policies.
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Level 4 Behaviors
(Extensive Experience)
Manages and optimizes risks in IT governance to ensure business continuity.
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Level 5 Behaviors
(Mastery)
Establishes IT risk management programs to drive effective IT governance controls and processes.
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2
Job Family Competencies –
IT Operations
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains the importance of IT operational processes in maintaining the stability of our organization.
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Level 2 Behaviors
(Light Experience)
Gathers data in IT operations to understand strengths and opportunities to improve.
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Level 3 Behaviors
(Moderate Experience)
Handles and resolves incident tickets relating to issues within IT operations and infrastructure.
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Level 4 Behaviors
(Extensive Experience)
Manages assets across the entire IT operation enterprise to provide transparency for customers within the ITSM platform.
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Level 5 Behaviors
(Mastery)
Constructs IT operations strategic goals to ensure efficiency and productivity.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
12 soft skills or competencies (core competencies) for IT Quality Assurance Manager
1
Core Competencies –
Business Process Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Explains common symptoms of inefficient processes that call for business process improvement.
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Level 2 Behaviors
(Light Experience)
Collects feedback directly from staff involved in the new process mapping.
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Level 3 Behaviors
(Moderate Experience)
Manages process improvements to ensure that the entire system works efficiently.
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Level 4 Behaviors
(Extensive Experience)
Expedites processes by switching from sequential tasks to simultaneous tasks.
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Level 5 Behaviors
(Mastery)
Leads the reorganization of the workforce based on the agreed and desired outcomes.
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2
Core Competencies –
Budgeting
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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3
IT Quality Assurance Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
IT Quality Assurance Manager
Proficiency Level - 4
5
Competency for -
IT Quality Assurance Manager
Proficiency Level - 5
Summary of IT Quality Assurance Manager skills and competencies
There are 0 hard skills for IT Quality Assurance Manager.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
8 general skills for IT Quality Assurance Manager, IT Governance, IT Operations, IT Security, etc.
12 soft skills for IT Quality Assurance Manager, Business Process Improvement, Budgeting, Quality Management, etc.
While the list totals 20 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a IT Quality Assurance Manager, he or she needs to be proficient in Business Process Improvement, be proficient in Budgeting, and be skilled in Quality Management.
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